![]() ![]() To update the remote computer simply visit on the remote computer and follow the instructions there.Īndroid users: If you're connecting to your computers using Jump Desktop for Android please do not update to Jump Desktop Connect yet. Jump Desktop Connect replaces the older automatic setup component and updating to it should fix all connectivity issues with Jump Desktop 7.x for iOS and Jump Desktop 6.x for Mac. To fix this please make sure you upgrade the remote computers to the new Jump Desktop Connect app. If you've updated to Jump Desktop 7.0 for iOS or Jump Desktop 6.0 for Mac, then you might have trouble connecting to computers running an older version of the automatic setup component. General: Trouble connecting after updating Jump Desktop for iOS / Mac? General: I'm able to connect when I'm near my computer, but can't connect when I'm away from home / work.General: Connection Refused, Make sure remote desktop is enabled on the computer and the computer's firewall's configured to allow incoming remote desktop connections.General: Black screen after I log into my PC.General: A tap results in a right mouse click instead of left mouse click.General: "The installation package could not be opened" is shown during installation.Fluid: Black bars on the side of the screen or desktop not fill iPad Pro 11" screen.Connect: "The remote computer does not support the requested service".Mac: Why is Jump Desktop Connect asking for permission to record my screen and control my computer?.Mac: Catalina: Can not send mouse clicks or key strokes to the remote computer after updating to macOS Catalina.iPadOS 14.2: Physical Mouse: Left clicks do not work. ![]()
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